texty
← Back

Right of withdrawal

Draft, October 2026

As a consumer you can withdraw from a purchase in the Texty shop within 14 days, without giving a reason.

This page is also available in German; the German version is the legally binding one.

Entwurf / draft – [fill in]. This text was drafted by an AI assistant, not a lawyer. The owner must replace every [fill in] and have it checked before Texty is sold.

[fill in] Insert the official cancellation policy and the model withdrawal form from the Austrian Distance and Off-Premises Contracts Act (FAGG, Annex I, parts A and B) here and have them checked. The summary below is only a plain-language draft and does not replace them.

Model withdrawal form

[fill in] Insert the official model withdrawal form (FAGG, Annex I, part B) here, with your name, address and email as the recipient.

14 days, no reason needed

  • You can withdraw within 14 days. The period starts when you (or someone you named, other than the carrier) receive the goods; for an order delivered in several parcels, when the last one arrives.

How to withdraw

  • Tell us clearly that you want to withdraw, for example by email to [fill in: email] or by letter to [fill in: full name and address], Austria. Sending your message before the 14 days are over is enough. You can use the model form, but you don't have to.

Money back

  • We refund what you paid, including the standard shipping cost, within 14 days of receiving your withdrawal, using the same payment method. We may wait until the goods are back with us or you show that you have sent them.

Sending it back

  • Please send the goods back within 14 days of withdrawing. You pay the direct cost of the return. You only pay for loss in value caused by handling the goods more than needed to check them.
  • The Texty contains a lithium-polymer battery: please write to us before sending it back, and we tell you how to pack it so the carrier accepts it. This is a request, not a condition for your right of withdrawal.